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Below, you will find the latest jobs from the sector. Please contact the advertising organisations directly for more information on a post.

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Current Vacancies
Tenancy Support Officer
Adref Ltd

Location: Merthyr Tydfil and Rhondda Cynon Taf
Salary: £19,819 - £24,657
Closing Date: 27 July, 2018

Our vision is to address homelessness and realise potential. We believe in supporting people to make their own decisions and realsie their potential. We have two vacancies and are looking for enthusiastic individuals with excellent interpersonal and organisational skills to provide tenancy related support to vulnerably housed individuals.

Applicants should have an understanding of the issues around homelessness and empathy for the client group. Successful applicants will ideally have experience of providing support to a challenging client group, although this is not essential. However the ability to prioritise and manage a caseload is crucial as are good administration, negotiation and record keeping skills. You will be working with people in their own homes, across a wide geographical area and so a full driving licence and access to a car are essential to this post. A Disclosure and Barring Service (DBS) check will be requested for this post.

How to Apply:

A Job Description and Person Specification can be downloaded from our website

Applications are by: a comprehensive covering letter and CV either emailed to; or posted to Dawn George at Adref Ltd. 54-55, Bute Street, Aberdare, CF44 7LD.

Click here to find out more
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Housing Intervention Officer
The Wallich

Location: Anglesey & Gwynedd
Salary: £21,383 pro rata
Closing Date: 6 August, 2018

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Justice Cymru is a pan Wales partnership, comprising RSL’s and charities (including The Wallich) committed to delivering sustainable housing and support solutions to vulnerable people.  Formed specifically to respond to the Transforming Rehabilitation agenda the partnership has developed the Accommodation Support & Housing Advice Service to focus on prevention and relief of homelessness and to respond to the removal of priority homelessness status for prison leavers across Wales.


Main Duties and Responsibilities

To receive referrals from Offender Managers (OM) for offenders who have a housing need and are eligible to receive a service.

To undertake crisis work in cases where there is an immediate threat of homelessness, or loss of accommodation, and the intervention has been approved by the OM.

To complete an assessment of need for all referrals and identify actions to address housing related needs plus any additional relevant support needs.

To engage with Local Authority Housing Solutions Teams at an early stage to ensure that Offenders receive assistance under the appropriate duties under the Housing (Wales) Act 2014.

To support clients to access all appropriate benefits.

To help referrals to assess affordable housing options, provide support with registering for social housing, liaise with bond schemes to access private rented accommodation and complete referrals to Supporting People services where appropriate.

To support clients to complete actions identified in their Housing Plan (where applicable) and carry out initial budgeting work to assess affordability of accommodation.

To review the progress made against the individual's identified goals and outcomes and to record and monitor these as required.

Where additional support needs are identified to refer clients to local specialist agencies and supporting people services.

To advocate on behalf of offenders applying to the Housing Solutions Gateway (or equivalent).

To support clients to ensure that they are aware of their rights and responsibilities in relation to their accommodation options.

To provide housing advice to Offender Managers as requested.

To develop and maintain links with all key agencies, service providers and housing providers in the local community.

To undertake all required administrative work and keep accurate and comprehensive records, information and data to the required standards.

To provide information, data, and records to the Contract Manager (or equivalent) in a timely and accurate manner.

To undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

How to Apply:

To apply, please visit

Click here to find out more
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Working Together - Job Coach
United Welsh

Location: Cardiff and The Vale
Salary: Up to £27,000 per annum
Closing Date: 27 July, 2018

Closing date is 5:00pm on 27th June 2018.

United Welsh is an award winning Housing Association providing a diverse range of homes and services across South East Wales. We enjoy dealing in first class services; if our customers are happy, we're happy. We don't just talk about work-life
balance – we deliver it.

This is an exciting opportunity to play a vital role in developing an innovative new service for United Welsh that will enhance the lives of our customers by providing access to training and employment opportunities. We are looking for an exceptional Job Coach with experience of successfully delivering employment services, ensuring that we offer high quality information, guidance and advice to customers who are new to the job market, need assistance getting 'job ready' or who are ready to
make the next steps in the workplace. You'll be responsible for providing a flexible and high quality that supports tenants to move into and, most importantly, sustain employment. Ensuring that targets are achieved with high and consistent standards of customer service. You'll have the ability to empower, motivate and support others to achieve desired goals as well as strong partnership development and networking skills.

For an informal discussion about this post, please call Ryan Hill on 02920 85 8100.

How to Apply:

For more information on this role and to apply, please visit

Click here to find out more
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North Wales HA.jpg
Customer Services Advisor
North Wales Housing

Location: Plas Blodwel, Llandudno Junction
Salary: £21,300 per annum pro rata
Closing Date: 24 July, 2018

To deal with all customer enquiries, repair requests and follow ups, assisting customers with housing register enquiries, rent payments and dealing with all enquiries from tenants. To provide a reception service at the Head Office and at times from other Customer Offices used by North Wales Housing.

Customer Services

1. The post holder will work as part of the Customer Services Team. This includes providing support and guidance to customers contacting North Wales Housing via the telephone, e-mail, letter, on-line and through face to face visitors at various locations used by North Wales Housing.

2. Assist customers with signposting to other service providers and booking service appointments for customers with North Wales Housing staff. Ensuring that customers receive accurate and timely advice and assistance.

3. Assist customers in the completion of information required by North Wales Housing to ensure that customers' enquiries are dealt with in the agreed manner following our values and policies.

4. Assist customers with advice on the common housing registers, which give access to the homes owned by North Wales Housing and fully explain the process of lettings.

5. Taking payments via the phone using the Call Pay system and assisting customers to make payment using the All Pay system or at our office locations, this includes rent payments, rent arrears, leases, repair recharges and other related debts. Raise requisitions and complete all departmental purchase orders, ensuring all necessary authorisations are in place and documented.

6. Deal with first point of contact customer enquiries regarding their rent account accessing tenants' computer records to verify account balance.

7. Assist the payment plans for the clearing of rent arrears and repairs recharges appropriately by making appointments with the Rents Team staff.

8. Enter accurate details of the contact on systems, updating the details of action taken on the relevant systems as required to ensure that the enquiry can be dealt with effectively.

9. Enter accurate property and other relevant data into the organisation's IT system including completed work and tenant satisfaction survey results.

10. Operate professionally both as an individual and as a team member for the benefit of the customer at all times, regularly contributing ideas, suggestions and feedback to managers thus providing a valuable contribution to the effectiveness and continued success of the service both locally and overall

11. To deliver a service in line with any contracts or service level agreements and established procedures, maintaining an up to date working knowledge of the products/services/initiatives delivered by the Customer Service Team.

12. To maintain a good working relationship with colleagues, other departments and outside organisations in order to ensure effective service provision and excellent customer service is provided.

13. Provide support to other sections of North Wales Housing where required.


Repairs and Maintenance Service

1. Deal with customer requests for repairs following North Wales Housing's policies. Raise repairs and any follow-on works from the Out of Hours service, making and changing appointments where necessary. Sending out confirmation letters/texts/emails of any new repairs or changing of appointments.

2. Allocate works orders effectively to designated personnel via appropriate systems including IT and electronic communication media, update databases, spreadsheets and other computer systems as required.

3. Liaise with in-house and external contractors via phone, email etc. to organise and book jobs and update job status.

4. Ensure Trade Operative work schedules are organised to maximise productivity and reduce non-productive activity using the organisations scheduling system.

5. Assist in the production of monthly figures for the Homes Team by processing invoices, analysing outstanding and completed jobs and accurate inputting of data relating to work.

6. Responsible for the scheduling and administration of the gas servicing contract in accordance with the organisations policies and procedures, ensuring that KPI's are met and documentation is stored appropriately.

How to Apply:

Please visit North Wales Housing's website for the full role profile and download an application pack.

Click here to find out more
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Cymorth Cymru
Norbury House, Norbury Road, Fairwater, Cardiff, CF5 3AS
Telephone: 029 2055 3687
Email us
© Cymorth Cymru 2018 | Company Registration No: 5093332 | Charity No: 1116774
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© Cymorth Cymru 2018
Company Registration No: 5093332
Charity No: 1116774