What will the role of Resettlement & Outreach Officer entail?

As a Resettlement & Outreach Officer, you’ll work within the Communities providing, on behalf of NWH; a specialist, progressive and professional customer focussed service to street homeless people, rough sleepers and clients in temporary accommodation, with your main duties to include although not be limited to;

• Take the lead in monitoring, managing and providing a high quality support service to all service users accessing the Outreach and Resettlement Service Co-ordinate and lead on housing advice for homeless people, those threatened with homelessness and rough sleepers in Gwynedd
• Pro-actively engage with street homeless people and rough sleepers, working with them towards achieving resettlement into their own accommodation
• Provide ongoing support to ‘resettled clients’ to help them to maintain their own accommodation and reduce repeat homelessness
• Attend meetings on behalf of North Wales Housing at a local and national level.
• Responsible for assessing service users in preparation for their “move on” to more independent accommodation where appropriate
• Responsible for developing, maintaining and monitoring statistical information and reports
• Responsible for drafting and reviewing risk assessments for service users

What will I need in order to be considered for this Resettlement & Outreach Officer role?

1. An NVQ 2 (or equivalent) in Health and Social Care.
2. Excellent written and verbal communication skills – able to produce accurate, high quality information and reports Effective planning, prioritising and organising skills.
3. The ability to use Microsoft Office products (Word, Excel and Outlook). Knowledge of the support needs of vulnerable people.
4. Knowledge of the Mental Health Act, the Mental Capacity Act and related legislation (Mental Health Scheme only)
5. Knowledge of entitlements to welfare benefits and housing benefit.
6. Experience in the delivery of customer-focused housing, community or support services.
7. A full driving licence and the availability of a vehicle for work purposes.
8. Be confident to converse in Welsh when required. NWH is committed to safeguarding and promoting the welfare of service users.

This post requires an enhanced DBS disclosure.

How to Apply:

To apply for this role, please visit the website.

What will the role of Resettlement & Outreach Worker entail?

As a Resettlement & Outreach Worker, you’ll work within the Communities providing, on behalf of NWH; a specialist, progressive and professional customer focussed support service to street homeless people, rough sleepers and clients in temporary accommodation, with your main duties to include although not be limited to;

• Engaging with homeless people, those threatened with homelessness and rough sleepers
• Liaise and network effectively with voluntary and statutory agencies
• Support service users to successfully resettle from their homeless situation and to maintain their tenancy
• Support service users to improve their physical and mental health.
• Support service users to engage with legitimate economic activity or to gain voluntary work experience.
• Attend drop in sessions to provide support and advice on housing issues.
• Assist with housing management tasks as required by the Manager.
• Maintain accurate service user records and files, preparing electronic and paper reports as required. 

What will I need in order to be considered for this Resettlement & Outreach Worker role? 

1. Experience of working in a client centred environment
2. Effective partnership working skills.
3. An awareness of the support needs of vulnerable people
4. The ability to work alone with confidence and good judgement.
5. Experience or understanding of the need to work in a confidential manner Able to understand and stay within professional boundaries.
6. A full driving licence and the availability of a vehicle for work purposes.
7. Be confident to converse in Welsh when required.

NWH is committed to safeguarding and promoting the welfare of service users.

This post requires an enhanced DBS disclosure.

How to Apply:

Please vising North Wales Housing website for more information and to apply. Applications are to be returned to people.office@nwha.org.uk

An enhanced DBS checked is required which we will pay for.

You will need to hold a valid driver license and have daily access to a vehicle.

We offer excellent terms and conditions and comprehensive training.

The ability to speak Welsh is desirable.

How to Apply:

To apply for the role, please visit the website.

Service Coordinator, Emma Demirpolat, can also be contacted to discuss this post on: 01269 590006 - 07779330739 Emma.demirpolat@fha-wales.com

Please also see information here, about a free course to help you with your application: https://wecare.wales/helping-you-find-your-career-in-care