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Psychologically Informed Environments take into account the psychological makeup – the thinking, emotions, personalities and past experience of trauma – of its participants in the way that it operates.

They are intended to help staff and services understand where so-called challenging behaviours are coming from, and so to be able to work more creatively and constructively with people. As part of this approach, services should be working within a broadly therapeutic framework, enabling them to develop clear and suitably consistent responses to clients who may be chaotic and distressed and who have learned not to trust.

The 5 components of PIE:
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  1. Psychological Framework: Organisations have a strategic and operational commitment to psychologically informed approaches. Service design, development, and evaluation are informed by an evidence-based, trauma informed model and the organisation’s culture is reflective, compassionate and person centred.
  2. Relationships: High quality relationships are recognised as the principal tool in effective service delivery and staff have the time to develop trusting relationships with people using services. Psychologically informed approaches are used regardless of whether experiences of trauma are known and expectations are communicated in a clear, consistent and respectful way that avoids re-traumatising people.
  3. Physical and social environment: Assessment and support environments are safe, welcoming and flexible, enabling positive, trauma-informed interaction between staff and people using services. People have choice and control over how they engage with services and the physical environment supports their wellbeing.
  4. Staff training and support: Staff receive training and support to increase their understanding of trauma and how this can impact on people’s engagement and relationship with services. Reflective practice, continuous learning, professional supervision and therapeutic support ensure that staff feel confident to work in a psychologically informed way.
  5. Evidence and learning: Evidence is gathered to demonstrate the impact of psychologically informed approaches and this is used to support continuous learning and improve the effectiveness of services. Information on the experiences of people who use services is regularly gathered and is used to inform service planning.

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Telephone: 029 2055 3687
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© Cymorth Cymru 2020 | Company Registration No: 5093332 | Charity No: 1116774
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© Cymorth Cymru 2020
Company Registration No: 5093332
Charity No: 1116774